FAQ's / Support
Support
How much will I pay for technical support ?
Nothing. Technical support is free – and is the best in the industry!
When is technical support available?
Emergency technical support is always available. Routine support calls are handled during regular operating hours (9:00 a.m. to 6:00 p.m. Eastern time).
What is your average queue time?
JetSet support does not work like most companies. The technician assigned to a client is responsible for making sure that client's issues are addressed promptly, and all of our technicians take this responsibility very seriously. We think you'll find our support one of the most responsive of any company you have dealt with.
What is the level of expertise of the support technicians?
Extremely high. While our technicians are experts in backing up and restoring data, their training never ends. This is because upgrades to operating systems and application software are released frequently and present new problems requiring new solutions.
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