FAQ's / Operations
Operations
Explain how JetSet Backup operates.
Clients back up data first to our primary data center. The data is then backed up to a secondary remote data center. Both our primary and secondary data centers are monitored with on-site personnel 24/7. The Support center houses support technicians, our Remote Hands Team, and our Testing Laboratory. If a client needs to restore or needs assistance, a technician is always available. In an emergency, our mode of operations becomes extremely important. Our technicians, because of the close proximity of the vaults in the primary data center, can literally access those vaults within seconds if the need arises. If you require a media restore, the process of downloading and verifying your data and preparing it for shipment can begin immediately.
What is your uptime record?
Our business is designed for uninterrupted access and continuous operation. Since initiation of service, JetSet has maintained over 99.999% uptime. Maintenance is scheduled during weekend off-peak periods and conducted using maximum technical staffing to increase efficiency and shorten duration. We stockpile replacement hardware on site and maintain access using super-fast redundant fiber optic connections from four separate providers. With 24/7 onsite monitoring, we're able to address issues immediately should an anomaly occur.
Do you guarantee that clients will always be able to access their data?
Yes. Our service is guaranteed to be available and capable of backing up and restoring client data. We make this guarantee based our track record of numerous successful backups and restores. Our system has never failed to restore data that was successfully backed up.
How do you back up this guarantee?
We back our guarantee with a strong Service Level Agreement (SLA) which specifies our performance standard and provides credit reimbursement if the guaranteed service level outlined in the agreement is not met.
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