FAQ's / Backup Process
Backup Process
How long does the backup take?
Backups are extremely fast. Our technology transmits only the changed portions of changed files during each backup session. Exactly how long that takes depends on the size of your backup, speed of your Internet connection, and amount of changed data. Our average client backs up in less than 30 minutes per night.
Because the initial backup requires transmission of all data, it takes the longest and may require multiple sessions to complete. The service will "chip away" at the initial backup until completed with no user intervention required. After the initial backup is complete, nightly backups are significantly smaller than tape-based systems and result in a much more efficient and faster backup.
Are the backups incremental backups?
No. Every backup is a Full backup. Our system does this by cataloging all included files each backup session then transmitting only the changed or new files. From a restore standpoint, each backup is a full, complete image of the data that was selected at the time of each backup. If you need to restore, simply select the backup you wish to restore from and restore the files you need.
How is my data secured?
The two primary security measures JetSet employs are (1) limiting access to your data to approved users by password authorization; and (2) encrypting your data prior to transmission and storing it in an encrypted state in our vaults.
What software do you use?
We use a variety of software packages in the backup, monitoring and reporting functions of our service. These components are a composed of non-proprietary products from industry-leading developers.
What software will be loaded on my computer?
The backups require a small software agent to be loaded on the computer(s) to be backed up, and there is small administrator program that can be installed on any number of computers to administer the agents.
After installation, can I make modifications to my configuration?
Yes, and it's very easy to do. Our technicians will show you how it's done during the initial installation. Then you can make modifications whenever you want. Of course, we are always available if you need assistance.
What type of information is available to the administrator?
Each time a backup is executed, a log file and a catalog are created. The log file is an audit trail for the backup and displays the start time, connection information, statistics, and summary information regarding the backup. The catalog is an index of all the files contained in the backup and contains file attribute information, dates, full directory information, and sizes.
Is JetSet backup the same as uploading my data to an FTP site?
No. Uploading data to an FTP site is simply a transmission process, whereas the JetSet service encompasses many elements, including compression, encryption, and data transport.
How often will my computer be backed up?
Most of our clients schedule their backup to run each night shortly after their office closes. You set up and administer the backup schedule that works best for your company.
Will JetSet backup all Operating System and “System State” information?
Yes. Our backup agents have the ability to backup all necessary information to perform a complete, full restore on all supported platforms.
What tasks do I have to do every day to run a backup?
None! Once you schedule the time and frequency of your backups during installation, the backups run automatically. We do recommend that you check your backup source and logs periodically to ensure that the proper files are included and no pertinent files are being skipped.
How are open files handled?
Open files in "shared" mode are backed up, but files opened in "exclusive" mode are skipped and noted in the log file. However, we have an optional integrated open file manager utility (OFM) that can back up files even if opened in "exclusive" mode. Using the OFM, JetSet can back up e-mail, databases, intranet applications, and all other open files - even if the files are changing during the backup.
Do I need to back up my entire computer?
No, but it if you'd like to, our system has the ability to completely backup and restore all supported platforms. Some clients back up only their data files, while others back up their programs and operating systems. Select only the files, directories, or drives that you wish to back up. Of course, JetSet can only restore the data you back up. Make sure you are backing up all your critical files.
How much data can I back up?
Our clients backup sizes range from less than 1 GB to many TB (TeraBytes).
How much compression can I expect from my data?
That depends on the type of data. The amount of compression varies widely from 85% compression for text files to 0% compression for compressed image files.
How does the automatic backup scheduler work?
At the time you have scheduled, your computer will make a secure TCP/IP connection to our servers. Your data will be encrypted before leaving your site, then transmitted to JetSet and stored in our secure facility. When the backup is done, you will be notified via E-Mail of the status.
How do I backup multiple computers? What about remote sites?
Your entire organization's backups can be remotely managed from any Windows machine (firewall/VPN permitting). A single LAN administrator can configure backups and perform instant restores for all computers even at remote sites.
What happens if I unknowingly back up corrupted files?
The corrupt files get backed up and stored on our system. A backlog of backup sets that you can restore from will allow you to go back and restore files from the last date that the files were valid. That's why having a sufficient backup retention is important.
|
|
|
